Global Customer Retention Manager

10 - 19 Years
Bengaluru

Job Description

Customer Churn Manager

About Azuga


Azuga is a global leader in the connected vehicle space serving commercial fleets,insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of experience in automotive electronics.

We are headquartered in Silicon Valley, but all of our engineering and product
management is based in Bangalore.

Our IOT platform offers several products for different verticals: Enterprise fleets;
Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our team. Azuga Bangalore is one of the largest IOT companies in India.
We have a global footprint with a strong presence in the US, spread across UK and Europe. We are now penetrating the Indian and emerging markets of South Asia. We are a team of highly trained and innovative developers and data scientists.

We truly believe that we have offered unprecedented freedom to develop and
innovate, including spinning off ideas into new companies and turning product
managers and tech leads into business unit heads of these new verticals and
companies.


Job Summary:


Lead the Retention Strategy to identify and reduce customer churn, identify all
areas across the organization impacting churn and improve overall customer
retention. This role will focus primarily on predictive Churn analysis and will work
closely with support, product, marketing and customer success identify potential
Churn threats, execute retention tactics and demand accountability throughout
the organization.

Description:


Analyze churn: What companies are churning, at what age after signing up
with Azuga, of what size, in what industries, in what US geographies, using
which Azuga product.
Predict Churn: Use existing reports and work with the BI (Business Intelligence)
team to develop new reports that anticipate churn including any early warning
indicators.
Prevent churn by utilizing early warning to contact customers, and implement
retention tactics.
Understand customer lifecycle, contract renewals, and head off any churn at
renewal time by contacting them well in advance and ensure they are satisfied
with the product.
Monitor the customer experience through key touch points in order to identify
trends that lead to churn. Once identified, hold accountable those areas or
departments causing churn and help improve such.
Routinely identify the top 10 customer complaints and recommend solutions.
Identify and act-on customer complaints impacting satisfaction and leading to
churn.
Perform ad-hoc duties as assigned by manager.

Job Requirements:

Bachelor Degree in Marketing/ relevant educational field
Over 4 years SaaS experience in a customer support/success role
Previous experience in Operations and Customer Service/Retention

Required Skills:

Knowledge of Churn and Customer Retention Programs
Strong customer focus, proven customer advocate
Strong team player, able to effectively work with all levels of management
Ability to communicate orally and in writing in a clear, effective manor
Ability to prepare and present data-based presentations
Ability to provide constructive feedback to Management
Ability to make decisions and resolve issues while working under pressure
Ability to manage multiple projects and teams concurrently
Ability to effectively and efficiently organize and prioritize
Ability to work collaboratively across functional areas to achieve results
Ability to roll out new initiatives
Self-starter with mature judgement
Ability to supervise, lead and motivate others
Strong analytical skills with experience in developing, presenting and
implementing business plans

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Azuga Telematics Private Limited

Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of
experience in automotive electronics.

We are headquartered in Silicon Valley, but all of our engineering and product management is based in Bangalore.

Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our
team. Azuga Bangalore is one of the largest IOT companies in India.

We have a global footprint with a strong presence in the US, spread across UK and Europe. We are now penetrating the Indian and emerging markets of South Asia.

We are a team of highly trained and innovative developers and data scientists.
We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and
companies.
View Contact Details+

Recruiter Name:Karishma Amin

Contact Company:Azuga Telematics Private Limited

Telephone:080-67087777

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