Customer Support Executive

2 - 7 Years

Job Description

Azuga is looking for passionate & customer centric Customer Support Representative to support our Customers and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of product, processes, resources and tools across the organization. Experience in providing voice based customer support is a key requirement with exemplary communication skills.
Should have provided Product support to the international customers.
Work Timings: 7:30 PM to 4:30 AM (US Shift) during training and 24/7 shift timings post training .
Food and Cab facility provided by the company
If this JD interests you walk-in to our office from 5 PM to 7 PM only (Monday through Friday) No interviews on weekends and Indian Holidays.

Contact Person : Kiruthika or Karishma

Minimum of 2 to 6 years customer support experience, supporting and troubleshooting software or web based product remotely and provide On call support to the US customers .
Truly understand customer needs and serve as an advocate for the customer's interests.
Proficient with Microsoft Office suite (Outlook, Word, Excel)
Strong understanding of database systems and software applications
Resolve customers issues via the telephone, email or WebEx session.
Reproducing issues in-house and responding back in a timely manner.
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Basic understanding of internet networking connectivity technologies
Acquire and maintain current knowledge of relevant product offerings and support policies to troubleshoot, analyze, and resolve causes of software problems
Gather necessary data for issue replication, problem determination and/or escalation
Driven and ability to maintain knowledge of our software applications and available resources to problem solve independently in a changing, fast paced environment
Receive cases escalated by customer.
Identify when an issue needs to be raised to Application Support Team for more in-depth database assessment
Identify FAQ items and add to existing Knowledge Base
Work closely with leadership to improve product knowledge, troubleshooting skills for the WORK customer care team
Efficiently receive, evaluate, process and appropriately document customers cases using a CRM system (experience with is a plus)
Key Skills:
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Proficiency in using Salesforce (advantageous) or any other reputed CRM (essential)

Salary: INR 5,00,000 - 6,00,000 P.A. Best in the industry

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Azuga Telematics Private Limited

Azuga is Product Company that focuses on the Internet of Things. We are headquartered in Silicon Valley, but all of our engineering and product management is in Bangalore.
Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our Azuga Bangalore is one of the largest IOT companies in India.
We have a global footprint with a strong presence in the US, spread across UK and Europe. We are now penetrating the Indian and emerging markets of South Asia. 
We are a team of highly trained and innovative developers and data scientists. We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and companies.
Azuga was started by industry veterans assembled from General Motors, Ford, AT&T, Oracle, Xora, Telenav, All State Insurance and Qualcomm. Our parent company DanLaw Inc. has a legacy in the automobile technology segment spearheading embedded technology. 
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Recruiter Name:Kiruthika or Karishma

Contact Company:Azuga Telematics Private Limited