Customer Churn Manager

5 - 10 Years
Bengaluru

Job Description

Customer Churn Manager


About Azuga

Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of experience in automotive electronics.
We are headquartered in Silicon Valley, but all of our engineering and product management is based in Bangalore.

Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our team. Azuga Bangalore is one of the largest IOT companies in India.

We have a global footprint with a strong presence in the US, spread across UK and Europe. We are now penetrating the Indian and emerging markets of South Asia.
We are a team of highly trained and innovative developers and data scientists. We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and companies.


Job Summary:

Lead the Retention Strategy to identify and reduce customer churn, identify all areas across the organization impacting churn and improve overall customer retention. This role will focus primarily on predictive Churn analysis and will work closely with support, product, marketing and customer success identify potential Churn threats, execute retention tactics and demand accountability throughout the organization.


Description:

Analyze churn: What companies are churning, at what age after signing up with Azuga, of what size, in what industries, in what US geographies, using which Azuga product.

Predict Churn: Use existing reports and work with the BI (Business Intelligence) team to develop new reports that anticipate churn including any early warning indicators.

Prevent churn by utilizing early warning to contact customers, and implement retention tactics.

Understand customer lifecycle, contract renewals, and head off any churn at renewal time by contacting them well in advance and ensure they are satisfied with the product.

Monitor the customer experience through key touch points in order to identify trends that lead to churn. Once identified, hold accountable those areas or departments causing churn and help improve such.

Routinely identify the top 10 customer complaints and recommend solutions.

Identify and act-on customer complaints impacting satisfaction and leading to churn.

Perform ad-hoc duties as assigned by manager.


Job Requirements:

  • Bachelor Degree in Marketing/ relevant educational field
  • Over 4 years SaaS experience in a customer support/success role
  • Previous experience in Operations and Customer Service/Retention


Required Skills:


  • Knowledge of Churn and Customer Retention Programs
  • Strong customer focus, proven customer advocate
  • Strong team player, able to effectively work with all levels of management
  • Ability to communicate orally and in writing in a clear, effective manor
  • Ability to prepare and present data-based presentations
  • Ability to provide constructive feedback to Management
  • Ability to make decisions and resolve issues while working under pressure
  • Ability to manage multiple projects and teams concurrently
  • Ability to effectively and efficiently organize and prioritize
  • Ability to work collaboratively across functional areas to achieve results
  • Ability to roll out new initiatives
  • Self-starter with mature judgement
  • Ability to supervise, lead and motivate others
  • Strong analytical skills with experience in developing, presenting and implementing business plans

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Azuga Telematics Private Limited

Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of experience in automotive electronics.
We are headquartered in Silicon Valley, but all of our engineering and product management is based in Bangalore.
Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our team. Azuga Bangalore is one of the largest IOT companies in India.
We have a global footprint with a strong presence in the US, spread across UK and Europe. We are now penetrating the Indian and emerging markets of South Asia.
We are a team of highly trained and innovative developers and data scientists. We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and companies.
View Contact Details+

Recruiter Name:Karishma Amin

Contact Company:Azuga Telematics Private Limited

Telephone:080-67087777

Website:http://india.careers.azuga.com