Collection Specialist Manager – US Shift

10 - 15 Years
Bengaluru

Job Description

Collection Specialist Manager

Overview


Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of experience in automotive electronics.

We are headquartered in Silicon Valley, but all of our engineering and product management is in Bangalore.

Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our team. Azuga Bangalore is one of the largest IOT companies in India.
We have a global footprint with a strong presence in the US, spread across UK and Europe.We are now penetrating the Indian and emerging markets of South Asia.

We are a team of highly trained and innovative developers and data scientists. We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and companies.

Job Responsibilities:

  • Develop and implements new ways to leverage technology to communicate with customers regarding billing information and ways to pay with an objective to provide customers with more options.
  • The role demands working closely with CFO.
  • Provides oversight and direction to supervisor and team on effective collections practices while providing an exceptional customer experience.
  • Make decisions involving organizational policy and procedures regarding utility-wide credit and collection activities with financial commitment on the part of the Utility and the City
  • Negotiate with the state, county, federal or private agencies in matters concerning the interpretation of new regulations, power terminations, and low-income assistance.
  • Oversee Credit and Collections to ensure accurate records are maintained for
  • customer accounts, billing revenue accounts, credit approvals, and collection of past due and final accounts.
  • Prepare long and short-range plans for the unit in relation to budget, including the unit's biannual budget, revenue accounting, workload management, and
  • organizational structure.
  • Establish goals, priorities, work standards and policies related to credit activities. Ensure utility's credit and collection goals are met.
  • Support the development of employees resulting in improved performance and knowledge development. Provide performance management through feedback, counselling, and coaching.
  • Address performance issues in a timely and responsible manner and effectively recognize high performers.
  • Administer labor contracts fairly and consistently; respond to grievances in a timely and appropriate manner.
  • Lead and support efforts to continually improve business practices and processes to maximize city-wide resources and achieve operational excellence.
  • Articulate changes in organizational and business priorities to staff in ways that encourage action and support.
  • Provides vendor management to inactive credit vendors and ensures they are meeting service level objectives.
  • Creates performance management metrics and establishes goals for work performed by the team.
  • Effectively manages customer account receivables to reduce bad debt
  • Provides strategic direction on how to increase awareness and enrolment for energy assistance programs.
  • Serves as the business sponsor and/or lead for technology projects
  • Develops new ways to improve processes and reduce cycle time to a betterexperience for our customers
  • Oversees staff and ensures they are consistently providing an exceptional customer experience to our customers.
  • Uses data and metrics to make decisions on how to make decisions regarding the operations and customer experience.
  • Identifies industry best practices and implements them into service offerings and how work is performed
  • Develops work plans and tactics to support the overall strategies

Qualifications:

Education: Graduation from Commerce background

Experience:
  • Will have an opportunity to scale up to a Program Manager
  • Should be experienced in chasing B2C Customers and receivables in millions
  • Should be good with reports and interact with the CXO 's levels
  • Should have board awareness of Sales, Orders, Customer Support and account receivables customer cycle
  • Should have good interpersonal skills to legion with vertical heads.
  • Good Be Customer Centric
  • Management experience in a related field or industry may be substituted for education. 
  • Demonstrated management and leadership experience in finance or accounting or related area of responsibility typically gained through at least five or more years in progressively responsible assignments, at least two years of which were as a manager or supervisor in a large, complex organization.
  • Knowledge of relevant City, State and Federal regulations related to credit and collection issues. Knowledge of public sector organizational practices.
  • Familiarity with municipal organizational structure, legislative policies and processes, and low-income programs.

  • Desired Qualifications:
  • Ability to work well under pressure to meet strict deadlines and adapt to a changing work environment.
  • Proficient in the use of Microsoft Word and Excel for purposes of communication, accessing, manipulating, and analysing data.
  • Ability to think critically and strategically.
  • Ability to be persuasive and professional in oral and written communications with multiple constituencies including employees, customers, and other stakeholders.
  • Ability to foster and model an effective customer service ethic.
  • Ability to coach and develop employees.
  • Ability to provide leadership in an environment of change and be willing to make difficult and challenging decisions.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role:Outside Consultant

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Azuga Telematics Private Limited

Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of experience in automotive electronics.

We are headquartered in Silicon Valley, but all of our engineering and product management is in Bangalore.

Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a core part of our technology offer. We have a growing team and are looking for experts like you to join our team. Azuga Bangalore is one of the largest IOT companies in India.
We have a global footprint with a strong presence in the US, spread across UK and Europe.We are now penetrating the Indian and emerging markets of South Asia.

We are a team of highly trained and innovative developers and data scientists. We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and companies.
View Contact Details+

Recruiter Name:Karishma Amin

Contact Company:Azuga Telematics Private Limited

Telephone:080-67087777

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