Accounts Receivables and Collections – Voice Process – US Shift

2 - 3 Years
Bengaluru

Job Description

Overview:

Azuga is a global leader in the connected vehicles space serving commercial fleets, insurance companies, governments, and the automotive ecosystem. Azuga is backed by Sumeru Equity Partners, and by Danlaw, Inc, a company with 35 years of experience in automotive.

We are shaping the industry with digital & scalable innovations created with new-age technologies. Our team is specialized in building high-performing, enterprise-grade, customer-focused IoT applications. Our endeavor is to create a world-class experience for our external customers and a fast-tracking growth trajectory for our Azuga engineers.

For more details, visit www.azuga.com

Job Summary:

Collections team (Part of Order to Cash Group) is primarily responsible to ensure that the companys accounts receivable are converted to Cash (collected) as soon as possible from the date of sale. It is also responsible to ensure that the companys DSO (DAYS SALES OUTSTANDING) is well within the market standards by partnering with customers and other stakeholders within the Organization to remove all the payment barriers and facilitate faster collection.
Work Timings: 7.30pm 4.30am (US Shift) (Company provided)

Roles and Responsibilities expected from Account Receivables and Collections:
  • Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future.
  • Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets.
  • Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment process cycle and helps them to utilize faster invoice delivery options
  • Enforces agreed contractual payment terms at all times while maintaining good relationship with customers.
  • Always keeps communication channels open with the customers in order to achieve WIN-WIN situation at both ends.
  • Does Smart Escalations within customers chain of management, Collections management and Sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding invoices.
  • Identifies payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Azuga and at customer side (Dispute Management).
  • Performs all day to-day activities in line with Global Policies and Procedures.
  • Partners with Credit team and ensures that all risk related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise.
  • Reviews all aged invoices periodically to identify potential bad debts and subsequent write-offs.
  • Responds to all queries both from Internal and external customers in timely manner per the agreed turnaround time.
  • Conducts periodical calls with different Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments.
  • Ensure that there are minimal surprises to Business Finance teams and Sales team by ensuring all of the right information is sent to them in timely manner on situations related to Credit Hold and Revenue Impact.
  • Enforces collections leverages of Support Restriction, Credit Hold and Legal action as per the global policies and procedures on all undisputed invoices at right intervals.
  • Works internally with other supporting groups i.e. Order Booking, Cash Applications, Credits, Contracts, Revenue Recognition, Tax, Controllers and Accounts receivable teams to resolve all disputes raised by the customers.


Key Skills:
  • Profound accounting knowledge and accounting concepts.
  • Should be a commerce graduate/MBA ( Finance)
  • At least 6 months to 3 years of experience in accounts payable process.
  • Processing all kind of invoices like PO invoice, Non PO invoice, Credit Note, Debit Note.
  • Excellent communication Skills (essential). Ability to communicate effectively via telephone by utilizing active listening, soft skills, and clearly speaking to the customer.
  • Prior experience in Accounts payable, Accounts receivable.
  • Preparing Report on daily basis like daily report.


Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role:Outside Consultant

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Azuga Telematics Private Limited

Azuga is a global leader in the connected vehicles space serving commercial fleets, insurance companies, governments, and the automotive ecosystem. Azuga is backed by Sumeru Equity Partners, and by Danlaw, Inc, a company with 35 years of experience in automotive.

We are shaping the industry with digital & scalable innovations created with new-age technologies. Our team is specialized in building high-performing, enterprise-grade, customer-focused IoT applications. Our endeavor is to create a world-class experience for our external customers and a fast-tracking growth trajectory for our Azuga engineers.
View Contact Details+

Recruiter Name:Karishma Amin

Contact Company:Azuga Telematics Private Limited

Telephone:080-67087777

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